Shipping and Returns
Shipping & Returns
SHIPPING
All Robot Meets Genie products are made to order and fulfilled via our third-party print-on-demand partner. Production and dispatch locations vary depending on the product and your delivery address.
Shipping estimates provided at checkout and on product pages refer to the dispatch date indicated on each product's preorder listing. Please check the preorder date on the product page before purchasing.
Once dispatched, estimated delivery times are:
- Australia: 5–14 business days
- New Zealand: 7–14 business days
- United States & Canada: 7–21 business days
- United Kingdom & Europe: 7–21 business days
- Rest of World: 14–28 business days
These are estimates only and may vary due to carrier delays, customs processing, or peak periods outside our control. A tracking number will be emailed to you once your order has been dispatched. International customers are responsible for any customs duties or import fees applicable in their country.
RETURNS
We accept returns for faulty or defective items only.
If your item arrives damaged, misprinted, or with a manufacturing defect, please contact us within 14 days of receiving your order at human@robotmeetsgenie.com with your order number and a clear photo of the fault. We will arrange a replacement or refund at our discretion.
We do not accept returns or exchanges for change of mind or incorrect size selection. Each product page includes a detailed size and measurements chart — please refer to this carefully before ordering. Faulty item claims submitted after 14 days of delivery will not be accepted.